Privacy Policy

Last Updated: 27 January 2026

1. Introduction

Studion Labs (“we”, “us”, or “our”) operates a digital agency providing web application development, API development, digital products, and implementation services using Next.js and Payload CMS for small and medium businesses.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Information: Full name, business name, job title
  • Contact Information: Email address, phone number, postal address
  • Location Data: IP address, geographic location, timezone
  • Payment Information: Credit card details, billing address, bank account information (processed securely through third-party payment processors)
  • Technical Data: Browser type, device information, operating system, referring URLs

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar tracking technologies, including:

  • Pages visited and time spent on each page
  • Click patterns and navigation paths
  • Device identifiers and browser fingerprints
  • Referring website addresses

2.3 Third-Party Tracking

We use the following third-party services that may collect information about you:

  • Google Analytics (GA4): For website analytics and performance monitoring
  • Facebook Pixel: For advertising measurement and optimisation
  • Google Ads Pixel: For advertising measurement and remarketing

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To process transactions and send related information
  • To communicate with you about projects, updates, and promotional offers
  • To respond to inquiries and provide customer support
  • To analyse website usage and improve our services
  • To personalise your experience on our website
  • To deliver targeted advertising and measure its effectiveness
  • To comply with legal obligations
  • To detect, prevent, and address technical issues or fraudulent activity

4. Legal Basis for Processing

Under Australian privacy law, we process your personal information based on:

  • Your consent
  • The necessity to perform a contract with you
  • Compliance with our legal obligations
  • Our legitimate business interests, provided these do not override your rights

5. Disclosure of Your Information

We may share your personal information with:

5.1 Service Providers

  • Payment Processors: To process payments securely (e.g., Stripe, PayPal)
  • Analytics Providers: Google Analytics for website analysis
  • Advertising Partners: Facebook and Google for targeted advertising
  • Cloud Hosting Providers: For secure data storage and website hosting
  • Email Service Providers: For communications and marketing

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
  • Marketing Cookies: Used to track visitors across websites for advertising purposes (Facebook Pixel, Google Ads)

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6.3 Do Not Track

We currently do not respond to “Do Not Track” browser signals.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Secure servers and databases
  • Access controls and authentication measures
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active client relationships: Duration of engagement plus 7 years
  • Marketing contacts: Until you unsubscribe or request deletion
  • Website analytics: 26 months (Google Analytics default)

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

10. International Data Transfers

Your information may be transferred to and processed in countries outside Australia, including the United States (where Google and Facebook are headquartered). We ensure appropriate safeguards are in place for such transfers in accordance with Australian privacy law.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Studion Labs

Email: noah@studionlabs.com

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy rights.